Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Custom & Made-to-Order Items

Please note that any items that are custom made, personalised, or made to order are non-returnable and non-refundable unless they are faulty or damaged upon arrival. As these pieces are created specifically for you, we are unable to accept returns for change of mind.

To start a return, you can contact us at laura@haresandgrace.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at laura@haresandgrace.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at laura@haresandgrace.com.

Hares & Grace prides itself on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction.
If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please contact us immediately (or within 48 hours of receipt) We will then arrange the best course of action to take. In all the above instances any costs incurred in returning items will be fully reimbursed.
If your product has developed a fault then please contact us . We can then arrange your preferred course of action.
If for any other reason you want to return a product to us we offer a 30 day returns policy. All that we ask is that you please notify us of any issues within 7 days of receiving the item and return the item - unused and in its original packaging - within 30 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parcelforce for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return. Return postage costs will not be reimbursed.
If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.
Your statutory rights are not affected by the above terms and conditions.
COMPLAINTS PROCEDURE